FAQ's
Have questions? We have answers.
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Orders & Delivery
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Products & Ingredients
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Candle & Diffuser Use
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Returns & Refunds
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Other Questions
Orders & Delivery
Where do you deliver?
Where do you deliver?
We currently deliver across the United Kingdom. International delivery may be possible on request, please contact us before ordering.
Do you offer free delivery?
Do you offer free delivery?
Yes, we offer free UK delivery on orders over £75.
Will my order arrive gift wrapped?
Will my order arrive gift wrapped?
Gift wrapping is available at checkout. Each order is always presented with the elegance and refinement of Aureum London.
How long will my order take to arrive?
How long will my order take to arrive?
Standard UK delivery takes 2–4 working days from dispatch.
Products & Ingredients
Are your candles and diffusers vegan?
Are your candles and diffusers vegan?
Yes, every Aureum London product is fully vegan with no animal derived ingredients.
What wax do you use?
What wax do you use?
We use premium natural vegan wax blends designed for a clean, even burn and exceptional scent diffusion.
Are your jars recyclable?
Are your jars recyclable?
Our signature black glass vessels are not recyclable due to their internal coating but they are designed to be beautifully repurposed long after the candle has finished.
Where are your products made?
Where are your products made?
Every candle and diffuser is hand poured in England using UK sourced fragrance oils, jars and UK made packaging.
Candle & Diffuser Use
How long do your candles burn for?
How long do your candles burn for?
A 220g candle offers approximately 40 hours of burn time when cared for correctly.
How long do your diffusers last?
How long do your diffusers last?
A 100ml diffuser lasts approximately 4 to 6 months, depending on room temperature and reed turning frequency.
How do I care for my candle?
How do I care for my candle?
Trim the wick to 5mm before each burn, allow a full melt pool on the first use, and burn for no more than 4 hours at a time. For more information click here.
How do I care for my diffuser?
How do I care for my diffuser?
Flip the reeds for a stronger scent, use fewer reeds for a lighter diffusion, and keep the vessel away from heat and direct sunlight. For more information click here.
Returns & Refunds
Can I return my order?
Can I return my order?
Unused products in unopened packaging can be returned within 14 days of delivery. Used candles or diffusers cannot be returned for safety and hygiene reasons.
What if my order arrives damaged?
What if my order arrives damaged?
Please contact us within 3 days with your order number and photographs. We will resolve it as quickly as possible.
Still need help?
Can I send an order as a gift?
Can I send an order as a gift?
Absolutely. You may add a gift message at checkout, and your order will arrive beautifully presented.
Can I request a sample?
Can I request a sample?
We currently do not offer individual samples, but we plan to introduce sample sets in the future.
Still need help?
Still need help?
Get in touch, we’re here to help!
Email us at hello@aureumlondon.com
